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How to measure internal mobility without counting transfers as exits
Keep genuine organisational exits separate from internal transfers, and build mobility measures that distinguish participation, vacancies and career progression.
How to calculate 90-day new-hire retention by cohort
A practical guide to measuring whether hospitality starters stay through their first 90 days, without mixing incomplete cohorts or mistaking…
Build a Cross-Property Leadership Succession Slate That Hotels Can Use
A name beside a vacancy is not enough. This working slate helps hotel groups distinguish emergency cover, future readiness and…
A Duty Manager Delegation and Escalation Matrix for Hotels
When the GM is off site, duty managers need usable boundaries. Build a shift-level authority matrix that makes routine decisions…
One-to-Ones for Hotel Shift Workers: A Meeting Routine That Fits
A recurring one-to-one should help a hotel employee do their work and develop, without borrowing their break or becoming another…
New Hotel GM? A Practical First 90 Days Handover Plan
A hotel GM transition needs more than a welcome pack. Use this phased handover to verify inherited risks, understand the…
Kamal Raza takes on corporate HR and development role at The LaLiT
Kamal Raza adds corporate human resources to his hotel development responsibilities at The LaLiT Suri Hospitality Group.
Lavinia Chen leads regional HR at Tim Hortons
Lavinia Chen’s regional HR leadership at Tim Hortons brings together employee development, practical pay benchmarking and an operational understanding of…
Regal Hotels International appoints Wesley Ling as Vice President Human Resources
The former FundPark HR Director returns to hotels to lead human resources at one of Hong Kong's largest hotel operators.
Ensuring Data Privacy and Ethics in People Analytics
The promise of people analytics is intoxicating. Imagine predicting which employees might leave before they've updated their CVs, identifying high-potential…