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Leadership & Management

Great hotels and service teams are built by great leaders. Insight on leadership styles, management skills, decision-making, emotional intelligence and developing the next generation of managers, for executives and front-line leaders in hospitality and beyond.

Hotel leaders discussing succession across three properties represented by small building models.
Leadership & Management

Build a Cross-Property Leadership Succession Slate That Hotels Can Use

A name beside a vacancy is not enough. This working slate helps hotel groups distinguish emergency cover, future readiness and the development needed between them.

By Team WINC Wire · 22 Oct 2026 · 6 min read

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Leadership & Management A hotel duty manager checking a decision folder while speaking with an on-call colleague.

A Duty Manager Delegation and Escalation Matrix for Hotels

When the GM is off site, duty managers need usable boundaries. Build a shift-level authority matrix that makes routine decisions…

By Team WINC Wire ·
Leadership & Management A hotel employee and manager having a private one-to-one conversation in a staff lounge.

One-to-Ones for Hotel Shift Workers: A Meeting Routine That Fits

A recurring one-to-one should help a hotel employee do their work and develop, without borrowing their break or becoming another…

By Team WINC Wire ·
Leadership & Management A prospective hotel supervisor briefing colleagues while a manager observes.

Is Your Next Hotel Supervisor Ready? Assess Before You Promote

Being an excellent receptionist or room attendant does not show the whole picture. This practical assessment helps hotels test supervisory…

By Team WINC Wire ·
Leadership & Management Two hotel managers reviewing a handover folder beside the reception desk.

New Hotel GM? A Practical First 90 Days Handover Plan

A hotel GM transition needs more than a welcome pack. Use this phased handover to verify inherited risks, understand the…

By Team WINC Wire ·
Spotlight The Manager Shortage Nobody’s Talking About

The Manager Shortage Nobody’s Talking About

While headlines fixate on frontline staffing crises, a quieter emergency is unfolding. Experienced middle managers are leaving faster than organisations…

By Sarah Shaw ·
Leadership & Management Diverse team participating in a hybrid leadership training session in an office.

How Leadership is Being Redefined in a Hybrid World

Harness the power of hybrid leadership to enhance team dynamics and performance in a distributed work environment.

By Sarah Shaw ·
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Leadership & Management Creating a Thriving Team

Unveiling the Craft of Leading Hotel Teams with Purpose

In hospitality, managing a team goes far beyond creating rotas or ensuring operational boxes get ticked. When done well, it…

By Karl Wood ·
Leadership & Management Moving forward: Overcoming HR obstacles to create prosperous workplaces in 2025 and beyond.

HR in 2025: Turning Challenges into Catalysts for Change

By Karl Wood | Adapted in British English, aligned with his leadership voice Let’s be candid: the workplace of 2025…

By Karl Wood ·
Leadership & Management enabling leaders to work together and be flexible in the ever-changing workplace.

Redefining Leadership in a Brave New World of Work

Let’s be frank, leadership has always been about navigating complexity. But the current landscape feels less like steering a ship…

By Karl Wood ·