Spotlight

Staff shortages remain one of hospitality's most persistent headaches. According to Hospitality Action's 2025 Mental Health Survey, 57% of workers now cite understaffing as their main workplace challenge, a 21% increase on the previous year. When teams are...

Hospitality has a turnover problem. That much is well documented. According to CIPD analysis, the sector's attrition rate sits at around 52%, the highest of any UK industry. What gets less attention is where much of that turnover...

Red Coral Travel Experiences has added The Sen by Nakul Sen to its boutique property portfolio, a design-led mountain retreat positioned on a quiet ridge just outside Lansdowne in Uttarakhand. The intimate property comprises four suites and represents...

The traditional hotel loyalty playbook is broken. Points-based programmes designed for road warriors racking up 50 nights annually hold little appeal for leisure travellers taking one or two trips a year. With 64% of guests now preferring instant...

She had zero hospitality experience, banks wouldn't lend her money, and South Congress Avenue was the last place anyone expected a boutique hotel. Liz Lambert bought the flophouse anyway. In 1994, the Manhattan prosecutor was spending time at...

When bringing a single engineer from Hyderabad to Silicon Valley now costs $100,000 before salary negotiations even begin, the geography of global technology work starts to look very different. More than half of technology professionals at companies like...

There is a quiet revolution happening in hospitality architecture. Technology, once an afterthought relegated to IT departments in the final construction phases, is becoming foundational to how we conceive buildings from the very first sketch. For those of...

Thailand's hospitality industry has reached an inflection point. With Bangkok's hotel inventory now exceeding 83,000 keys and Chinese visitor numbers plummeting 34% year-on-year, older properties face an uncomfortable reality: organic market recovery will no longer rescue underperforming assets....

Hospitality's staffing crisis shows no sign of easing. With turnover rates in accommodation and food services remaining the highest of any sector and the hospitality sector experiencing a 74% annual turnover rate compared to 12–15% for other industries,...

While headlines fixate on frontline staffing crises, a quieter emergency is unfolding. Experienced middle managers are leaving faster than organisations can develop replacements – and the pipeline of willing successors is running dry. The scale of the exodus...