Spotlight
Lavinia Chen leads regional HR at Tim Hortons
Lavinia Chen’s regional HR leadership at Tim Hortons brings together employee development, practical pay benchmarking and an operational understanding of the Singapore and Malaysia markets.
This Week's Roundup
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Appointments · Oct 8, 2026
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Appointments · Oct 8, 2026
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Appointments · Oct 8, 2026
Movers & Shakers
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Spotlight Investigations
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Spotlight
Golden Eagle returns to China with inaugural Silk Road Express journey
Golden Eagle Luxury Trains has returned to China with a 13-day Silk Road Express journey from Urumqi to Lhasa.
Read Full Investigation →India’s Next Big Real Estate Story Might Be Hospitality
There was a time when hotels simply followed cities. A city became important. Business arrived. Tourism…
Luxury Travellers Shift from Peak Summer to Cooler, Private and Off-Season Escapes
Luxury travellers are beginning to redraw the seasonal map of high-end hospitality, with new 2026 booking…
Spotlight
The Middle East has survived this before. Here is what it costs.
Key Takeaways Oxford Economics projects the conflict will erase between US$34 billion and US$56 billion in…
Talent & Workforce Watch
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Talent & Workforce
The true cost of staff turnover is hospitality’s hidden recruitment bill
US restaurants spend about $2,706 replacing each hourly worker and $17,651 for a general manager. With hospitality quit rates still double the…
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Talent & Workforce
Pay transparency rules are rewriting hospitality job adverts across Europe
The deadline for the EU Pay Transparency Directive has passed with only a handful of countries ready. For hotels and restaurants with…
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Talent & Workforce
Employee referrals and internal mobility are hospitality’s most underrated hiring channels
Hilton filled 69% of general manager roles in its managed hotels from within last year. Referral schemes and promotion pathways are becoming…
Read Full Story →Anyone who’s tried to onboard someone remotely knows the challenge: how do you create genuine connection and belonging when you’re all working through screens? It’s one of those situations where the old playbook simply doesn’t work. Your new starter’s first impression shapes everything that follows. They’re forming opinions about your organisation, their role and whether…
Karl Wood
Editor-at-Large
Product Reviews
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Featured Review
Rippling Review: The Platform That Wants to Run Your Entire Business
Rippling brings HR, payroll, IT and finance into one connected platform, helping businesses manage their workforce, automate everyday tasks and reduce administrative complexity.
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Workforce Management
Planday Review: The Scheduling Tool That Actually Understands Shift Work
Planday helps shift-based businesses create staff rotas, track working hours and coordinate teams, with tools to manage availability, simplify shift swaps and monitor staffing costs.
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HR Software
Factorial HR Review: What 8,000+ Companies Know That You Don’t
Most HR software promises simplicity, then quietly creates chaos. Factorial HR is one of the rare exceptions
Read Review →Artificial intelligence is moving into hospitality HR through a very practical door. It can screen applications, answer routine employee questions, suggest learning content, forecast staffing needs and help build rotas. In a sector shaped by shift work, seasonal demand, multilingual teams and high-volume recruitment, that promise is understandably attractive. AI is already being applied both…
SK
Editor, WINC Wire
Book Review
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Most organisations claim that people are their greatest asset. Fewer behave as though this is true when decisions become difficult, performance slips or conflict appears. That gap between stated values and everyday practice is…
Read Full Review →Artificial intelligence has created no shortage of anxious conversations about the future of work. Will people become less valuable? Which…
Read →Mid-career is a strange place to stand. You are experienced enough to know what you are capable of, established enough…
Read →I picked up Mita Mallick's The Devil Emails at Midnight because the title alone felt like a personal attack. Anyone…
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Featured Jobs
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Lead Associate Executive Compensation
Reward & Analytics
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Senior HR Business Partner, Engineering
Diversity & Inclusion, HR Business Partnering
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Talent Acquisition Manager
Performance Management, Talent Acquisition
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Permanent
Sr. Talent Management Manager – HR
Performance Management
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HR Manager France
HR Business Partnering
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35+
Live HR roles in hospitality
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WINC Wire on YouTube
Library & Resources
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Free E-book
Hospitality HR Health Check
A practical self-assessment for independent hospitality businesses. Review your people practices across nine areas, see where you are strong and…
↓ Download FreeFree E-book
Essential Hospitality HR Policies
The HR policies every independent hospitality business needs, explained in plain English. Give managers a shared framework, make fairer decisions…
↓ Download FreeFree E-book
Hospitality Leadership Toolkit
Practical leadership habits for owners, managers and supervisors. Build trust, give feedback that helps people grow, handle difficult conversations and…
↓ Download FreeFree E-book
Hospitality TUPE Transfer Checklist
What to consider when buying, selling or taking over a hospitality business. Understand TUPE in plain English, ask the right…
↓ Download Free
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