Research & Insights
The numbers behind the workforce and the guest experience. Research, survey findings and trend analysis on hospitality, HR and the future of work, distilled into clear takeaways that help people leaders benchmark their organisations and plan with confidence.
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How to read hospitality salary surveys without misleading comparisons
A practical salary-survey reading guide for hospitality HR leaders, with worked comparisons and a checklist for separating useful evidence from…
How to evaluate a hospitality retention pilot with a comparison group
A better retention rate does not prove a pilot worked. This guide sets out a practical comparison design, the questions…
How to measure internal mobility without counting transfers as exits
Keep genuine organisational exits separate from internal transfers, and build mobility measures that distinguish participation, vacancies and career progression.
How to calculate 90-day new-hire retention by cohort
A practical guide to measuring whether hospitality starters stay through their first 90 days, without mixing incomplete cohorts or mistaking…
8 Principles for Designing a Loyalty Programme That Actually Drives Revenue
The traditional hotel loyalty playbook is broken. Points-based programmes designed for road warriors racking up 50 nights annually hold little…
The Road Ahead: Hospitality Trends Set to Redefine 2025
As we head into the latter half of 2024, it’s clear the hospitality sector is gearing up for another significant…
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The Science of Employee Engagement, What Really Drives Performance?
In this market, we’re all looking for that edge to boost performance, improve productivity and, crucially, hold onto our best…
HR Tech Trends to Watch, Burnout in the Workplace, What the Numbers Tell Us? and How Can HR Respond?
Burnout isn’t merely another workplace buzzword that gets bandied about in strategy meetings. It’s evolved into a genuine crisis that’s…
HR Tech Trends to Watch: Insights from the Latest Industry Reports
Let’s be frank, the pace of change in HR feels relentless right now. As our workforces become more distributed and…