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Employee Engagement

Engaged teams deliver better guest experiences. Ideas, research and practical guides on recognition, communication, feedback, purpose and employee voice, helping HR leaders and managers in hospitality and service industries build workforces that care about the work and stay.

Latest in Employee Engagement

Employee Engagement Employee Engagement

The Engagement Advantage: How Motivated Teams Fuel Customer Excellence

Let’s be honest, the term ’employee engagement’ can sometimes feel like just another piece of HR jargon, something we trot…

By Karl Wood ·
Employee Engagement Mastering HRIS Implementation and Optimisation: A People-First Approach

Mastering HRIS Implementation and Optimisation: A People-First Approach

Here’s something I’ve learned after two decades in HR: when colleagues ask what truly transforms an HR function, my answer…

By Steve Rogers ·
Employee Engagement The HR Leader’s Field Guide to Meaningful Employee Engagement

The HR Leader’s Field Guide to Meaningful Employee Engagement

Why Employee Engagement Can’t Wait Any Longer Here’s what’s keeping me awake at night: we’re operating in uncharted territory. Between…

By Sasha Brown ·
Employee Engagement Reigniting the Spark: A Strategic Guide to Employee Engagement

Reigniting the Spark: A Strategic Guide to Employee Engagement

Walk into any office, and you can feel it almost immediately. You know the score: there’s either the low hum…

By Sasha Brown ·
Employee Engagement Resilient by Design: Why Engagement Begins with Inner Strength

Resilient by Design: Why Engagement Begins with Inner Strength

Let’s be honest, the pace of change we’re all grappling with feels relentless. It’s no longer sufficient for businesses to…

By Sarah Shaw ·
Employee Engagement Future-Proofing Your Career in a World That Won’t Pause

Future-Proofing Your Career in a World That Won’t Pause

Let’s be honest, the pace of change in our workplaces isn’t just accelerating; it feels relentless. A recent UK workplace…

By Steve Rogers ·
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Employee Engagement Offboarding: An Overlooked Exit That Speaks Volumes

Offboarding: An Overlooked Exit That Speaks Volumes

In most organisations, onboarding gets the full treatment – welcome packages, buddy systems, team lunches. There’s energy, anticipation, that new-starter…

By Steve Rogers ·
Employee Engagement Sustainability Begins with the People Behind the Mission

Sustainability Begins with the People Behind the Mission

Sustainability isn’t just a strategy. It’s a cultural shift, and like every meaningful transformation in business, it begins with getting…

By Steve Rogers ·
Talent Acquisition & Recruitment Watercolour of a colleague recording hotel employees demonstrating everyday service to share an authentic view of their workplace.

From Job Posts to Brand Ambassadors: Turning Employees into Recruitment Magnets

Let’s be honest, the way we talk about recruitment has changed fundamentally. The old, linear path of posting a job,…

By Steve Rogers ·