Cain, the global real estate investment manager, has appointed Ana Brant as Senior Managing Director and Global Head of Customer Experience to lead its newly established Customer Experience division. The division will focus on enhancing service delivery and technology-enabled experiences across the firm’s experiential real estate portfolio spanning hospitality, residential, sport and entertainment, and flagship commercial developments.
Brant brings more than 20 years of luxury hospitality expertise to the role. Most recently, she served as Vice President of Customer Experience and Loyalty at Wynn Las Vegas, where she led customer experience strategy and loyalty programmes for the resort’s 4,748 rooms across two luxury hotel towers.
Her career progression includes a decade at Dorchester Collection, where she served as Global Director of Guest Research and Experience Design. During her tenure, the collection’s guest experience index increased by 22 per cent worldwide across its portfolio of nine luxury hotels. She previously held positions at The Ritz-Carlton Hotel Company, where she progressed from Market Research Analyst to Area Quality Analyst, and began her hospitality career at Walt Disney World.
Brant holds a Doctorate in Business Administration from Pepperdine Graziadio Business School, specialising in luxury consumer behaviour and the ideological consumption patterns of ultra-high-net-worth individuals. She earned a Master of Science in Service Leadership and Innovation and a Bachelor of Science in Hotel and Resort Management, both from Rochester Institute of Technology. She also completed executive certifications in Strategic Leadership and Customer-Focused Product and Service Design at Cornell University.
The newly established division will integrate service design, operating standards and technology implementation to support both existing assets and future developments across Cain’s portfolio. The firm manages approximately $14.4 billion in assets under management as of January 2026, with investments spanning more than 20 major cities and real estate markets worldwide.
Jonathan Goldstein, Chief Executive Officer and Co-Founder of Cain, emphasised the strategic importance of the appointment. He noted that quality and luxury are increasingly defined by execution, with the strongest assets aligning service, operations and technology from inception. The establishment of the dedicated division, underpinned by Brant’s operating expertise, will strengthen the firm’s ability to deliver consistently across its portfolio whilst differentiating its investment and asset management approach.
Cain’s portfolio includes landmark hospitality developments across major gateway cities and leisure destinations including New York, Boston, Miami, Palm Beach, Beverly Hills, London and Courchevel 1850. The firm introduced the first Raffles-branded hotel and residences to North America with Raffles Boston and is currently delivering One Beverly Hills, one of the largest urban mixed-use developments under construction in the United States.
The firm also owns Delano Miami Beach and is overseeing its comprehensive restoration ahead of a planned reopening in early 2026. In October 2025, Cain acquired The Dominick hotel in New York City with plans to reposition the 390-key property as Delano SoHo New York. The firm has held partnerships and investments with leading hospitality brands including Aman, Delano, Raffles, Six Senses, Soho House and Rosewood Hotel Group.
Established by Goldstein in partnership with Eldridge Industries, Cain operates from offices in London, New York, Miami, Los Angeles and Luxembourg, supported by a network of global partners. The firm’s investment platforms span real estate equity, private credit and corporate investments across landmark developments, residential and hospitality, supply-chain infrastructure, and sports entertainment sectors.
