Hyatt names Danny Miles Chief Digital & Information Officer
Danny Miles joins Hyatt to lead its combined digital and technology organisation, reporting to Chief Commercial Officer Mark Vondrasek.
Sarah Shaw
2 min read
Hyatt Hotels Corporation has appointed Danny Miles as Chief Digital & Information Officer, bringing its digital and technology teams under one leader.
Announced on 9 November, the appointment places the former Under Armour technology chief on Hyatt’s senior leadership team, reporting to Chief Commercial Officer Mark Vondrasek.
His remit spans digital products, engineering, infrastructure, enterprise technology, data, artificial intelligence and cybersecurity. The role connects the systems supporting hotel operations with the digital experiences used by guests.
Consumer technology background
Miles brings more than 25 years of technology leadership experience. At Under Armour, he led a multi-year transformation covering enterprise architecture and the way digital products were developed and managed.
Earlier roles included Chief Technology Officer at Dollar Shave Club and Vice President of Direct-to-Consumer Technology at Nike. Those positions gave him experience across subscription commerce, retail platforms, mobile applications and cloud infrastructure.
Hyatt is bringing that consumer-platform experience into an organisation where technology has to serve several groups at once: guests, hotel colleagues and owners. The appointment consolidates responsibility for that work rather than treating customer-facing digital products and underlying systems as separate priorities.
A broader role than traditional IT
CIO Dive reported that Miles is stepping into an evolved position, following former Chief Information Officer Eben Hewitt’s departure in June. The publication also noted Hyatt’s recent changes to its Leverage business-travel platform, which now uses Spotnana technology to support an integrated booking experience.
That wider context matters for hotel teams. Better-connected booking tools are only one part of the task; reliable infrastructure, usable operational information and security remain central to making digital investment useful at property level.
Hyatt’s leadership has previously described the aim of using data and AI to reduce administrative work so employees can devote more attention to guests. Miles’ appointment puts leadership responsibility behind that agenda.
“We are entering a new era in how technology will shape the hospitality industry,” Vondrasek said.
For the sector, the appointment illustrates how technology leadership is increasingly tied to commercial and service delivery rather than confined to back-office support. The measure of progress will be whether the combined team can translate its platforms into more effective hotel operations and a more consistent guest experience.
Sources: Hyatt announcement; CIO Dive.
