Head of BBBEE and Transformation

Job Description

Your potential has a place here with TTEC’s award-winning employment experience.As a Sr. Manager, People & Culture Digital Transformation working remotely in Metro Manila Philippines, you’ll be a part of bringing humanity to business.

What You’ll Do:

Be one of our leaders in Digital Transformation and Automation initiatives! The Senior Manager will lead the digital transformation efforts for the People & Culture Global Services organization. Drive the adoption and implementation of artificial intelligence, automation, integration, and technology innovation.

You’ll report to the Director of Human Capital Services (People & Culture).

During a Typical Day, You’ll

• Collaborate with citizen developers to solve People & Culture-related problems using robotic process automation (RPA).
• Collect and analyze ideas and manage the execution of RPA projects.
• Manage resources tasks by maintaining existing RPA by auditing, ensuring SLAs and KPIs are met, and escalating issues to the IT organization.
• Identify and implement improvements to existing RPA processes.
• Develop and maintain strong relationships with team members and stakeholders to gain trust and drive collaboration.
• Encourage and motivate the team to achieve goals and foster a culture of continuous improvement.
• Influence and manage both direct reports and cross-functional team members.
• Provide strategic leadership in the development and execution of digital transformation initiatives that align with the organization’s overall business goals.
• Drive continuous improvement and modernization of People & Culture both internally and externally.
• Utilize data and analytics to measure the effectiveness of digital transformation initiatives and make data-driven recommendations.

What You Bring to the Role

• Bachelor’s degree in a relevant field (e.g., Information Technology, Business Administration, Human Resources).
• Strong understanding of technical concepts such as robotic process automation, artificial intelligence, system integration, etc.
• Technical aptitude and a passion for learning and researching innovative technologies.
• Proven ability to develop relationships and gain trust with team members and stakeholders.
• Strong leadership skills with the ability to motivate and influence others.
• Excellent communication and interpersonal skills.
• Experience in managing teams and driving digital transformation initiatives.
• The ability to work effectively across different time zones and manage remote teams.
• Proficiency in using data and analytics to drive decision-making and measure project success.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes… a great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)